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Small win: journey mapping caught a churn risk early

sam_vance_dd89c

Posting this for our SMB tier. We care most about time-to-resolution and I'm not sure the feedback widget is the lever. Talk me out of it?

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diego_hale_c2620

+1. The Zapier step is where ours kept breaking.

ruth_pratt_d1c43

We hit this too. Scoping session replay to renewals at risk first made it manageable.

elena_voss_31ed8

+1. The Jira step is where ours kept breaking.

nina_webb_fce45

We measure the health score weekly now and it's made dashboards decisions much easier.

carl_quinn_1976f

Curious what cadence you landed on. We over-asked and CES tanked.

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