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Is there a way to break out CSAT by enterprise accounts?

nadia_frei_95506

Half our team lives in Marketo, so getting journey alerts data in there matters. How clean has that been for you?

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Comments

diego_holt_a0591

Same setup here. In our case it came down to auto-theming being too broad.

kiran_marsh_c7330

Following. We're about to do the same thing for trial users.

ned_quinn_6a81e

We measure NPS weekly now and it's made journey mapping decisions much easier.

omar_dunn_bc005

Worth checking your the health score window. Ours was skewed until we narrowed it.

sam_dunn_1c621

Following. We're about to do the same thing for new onboarding cohorts.

cole_dunn_0b7eb

We measure renewal rate weekly now and it's made response routing decisions much easier.

kiran_boyd_c113d

Honestly dashboards didn't move renewal rate for us. Segment did more.