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How do you handle journey mapping when volume tripled after launch?

marcus_akoto_f1a50

We're working through the in-app survey and we moved to a quarterly cadence. Curious how others have handled it, especially around the health score. Any rules of thumb?

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Comments

priya_pratt_cb393

We hit this too. Scoping session replay to self-serve users first made it manageable.

sofia_rourke_a05c2

Same setup here. In our case it came down to the in-app survey being too broad.

priya_boyd_d1844

+1. The Salesforce step is where ours kept breaking.

hana_holt_fe07a

Honestly session replay didn't move churn for us. Zendesk did more.

tom_frei_2c894

We hit this too. Scoping dashboards to self-serve users first made it manageable.