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Jira sync dropping renewal rate — anyone seen this?

hana_carr_e31ef

Posting this for our SMB tier. We care most about time-to-resolution and I'm not sure segments is the lever. Talk me out of it?

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ruth_lund_b4bff

Following. We're about to do the same thing for our SMB tier.

jack_vance_f0c6a

+1. The Segment step is where ours kept breaking.

bea_akoto_ae9a5

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

omar_mehta_9a2aa

We measure response rate weekly now and it's made response routing decisions much easier.

esme_calvi_6dbd9

Spent a week on this. The fix was tying journey alerts to the account owner field.

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