Trying to get dashboards right for our SMB tier. The defaults don't quite fit. What did you change?
Same setup here. In our case it came down to journey mapping being too broad.
Same setup here. In our case it came down to response routing being too broad.
We hit this too. Scoping auto-theming to self-serve users first made it manageable.
Honestly segments didn't move time-to-resolution for us. Marketo did more.