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What we shipped with the feedback widget this quarter

dana_nair_d42d7

Quick one. Since volume tripled after launch, our churn has been all over the place. Is that a segments config issue or are we reading it wrong?

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Comments

diego_reyes_4f061

Have you tried routing it through Marketo? Fixed the response rate gap for us.

sam_nair_50b2d

Spent a week on this. The fix was tying the in-app survey to the account owner field.

gus_sato_a3195

Curious what cadence you landed on. We over-asked and response rate tanked.

nina_soto_513bd

Same setup here. In our case it came down to CSAT surveys being too broad.

diego_quinn_48795

Worth checking your NPS window. Ours was skewed until we narrowed it.

ivy_webb_cb410

Spent a week on this. The fix was tying the in-app survey to the account owner field.

wade_pace_13841

Same setup here. In our case it came down to dashboards being too broad.

ravi_ng_8ca1a

+1. The Snowflake step is where ours kept breaking.

priya_quinn_ae976

+1. The Snowflake step is where ours kept breaking.

hana_pace_621b5

Worth checking your NPS window. Ours was skewed until we narrowed it.