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NPS surveys behaving oddly since we scaled past 5,000 accounts — ideas?

gus_okafor_4106a

Trying to get the feedback widget right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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Comments

tara_hale_2a5a7

We hit this too. Scoping session replay to trial users first made it manageable.

jack_webb_01212

Honestly the in-app survey didn't move NPS for us. Salesforce did more.

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