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How do you handle the feedback widget when we rolled it out to the support team?

ravi_frei_7539a

Half our team lives in Slack, so getting response routing data in there matters. How clean has that been for you?

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Feedback Widget

Comments

ned_pratt_96c82

Worth checking your the health score window. Ours was skewed until we narrowed it.

ruth_rourke_9675c

+1. The Zapier step is where ours kept breaking.

felix_boyd_5ab38

Have you tried routing it through Intercom? Fixed the NPS gap for us.

wade_nair_61bde

Have you tried routing it through HubSpot? Fixed the churn gap for us.

lena_pratt_3c9b9

Curious what cadence you landed on. We over-asked and CES tanked.

nina_carr_4ce11

We hit this too. Scoping the feedback widget to renewals at risk first made it manageable.