Quick one. Since we added a second product line, our CSAT has been all over the place. Is that a CES tracking config issue or are we reading it wrong?
Spent a week on this. The fix was tying journey alerts to the account owner field.
Curious what cadence you landed on. We over-asked and NPS tanked.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Honestly the in-app survey didn't move response rate for us. Zapier did more.
