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Reusable CES tracking setup we share with new CSMs

felix_carr_3af09

Trying to get journey mapping right for trial users. The defaults don't quite fit. What did you change?

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elena_ng_9795b

Same setup here. In our case it came down to response routing being too broad.

bea_voss_6bfbd

+1. The Intercom step is where ours kept breaking.

esme_ng_e44ab

Have you tried routing it through Salesforce? Fixed the time-to-resolution gap for us.

liam_soto_ae78b

Spent a week on this. The fix was tying segments to the account owner field.

dana_carr_cf51f

Honestly journey mapping didn't move the health score for us. Microsoft Teams did more.

owen_rourke_8b080

Spent a week on this. The fix was tying segments to the account owner field.