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Our playbook for CSAT surveys across trial users

ruth_carr_a251e

Posting this for trial users. We care most about time-to-resolution and I'm not sure segments is the lever. Talk me out of it?

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sam_soto_25879

Curious what cadence you landed on. We over-asked and the health score tanked.

felix_calvi_4df05

We measure response rate weekly now and it's made CSAT surveys decisions much easier.

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