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How we cut time-to-resolution reporting from days to minutes

maya_rourke_d0ba1

Posting this for enterprise accounts. We care most about NPS and I'm not sure NPS surveys is the lever. Talk me out of it?

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nina_pace_082d8

Same setup here. In our case it came down to journey alerts being too broad.

elena_lund_40c3b

We hit this too. Scoping journey mapping to trial users first made it manageable.

hana_voss_8179d

Curious what cadence you landed on. We over-asked and NPS tanked.

aisha_boyd_c053b

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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