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Zapier vs Intercom for pushing the in-app survey data?

nadia_trin_2edd9

Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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Comments

tom_calvi_567ce

Worth checking your churn window. Ours was skewed until we narrowed it.

jack_soto_bf6f5

We measure the health score weekly now and it's made the feedback widget decisions much easier.

zoe_okafor_93177

Have you tried routing it through Microsoft Teams? Fixed the renewal rate gap for us.

diego_okafor_ccdfd

Have you tried routing it through Zapier? Fixed the CES gap for us.

ivy_okafor_0dad9

Honestly the feedback widget didn't move churn for us. Zapier did more.

esme_carr_53e50

Same setup here. In our case it came down to CES tracking being too broad.