Trying to get auto-theming right for renewals at risk. The defaults don't quite fit. What did you change?
We hit this too. Scoping CES tracking to renewals at risk first made it manageable.
Spent a week on this. The fix was tying segments to the account owner field.
Following. We're about to do the same thing for renewals at risk.
Following. We're about to do the same thing for self-serve users.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
