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Microsoft Teams vs Intercom for pushing segments data?

nadia_pratt_20066

Posting this for our SMB tier. We care most about churn and I'm not sure the in-app survey is the lever. Talk me out of it?

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tara_dunn_f4277

We measure response rate weekly now and it's made CSAT surveys decisions much easier.

lena_frei_988f8

Curious what cadence you landed on. We over-asked and NPS tanked.

owen_marsh_5daf6

Curious what cadence you landed on. We over-asked and CSAT tanked.

dana_soto_25a2a

Honestly response routing didn't move the health score for us. Slack did more.

owen_trin_f6800

We measure churn weekly now and it's made CES tracking decisions much easier.

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