We're working through journey alerts and we added a second product line. Curious how others have handled it, especially around the health score. Any rules of thumb?
Same setup here. In our case it came down to the in-app survey being too broad.
We measure renewal rate weekly now and it's made response routing decisions much easier.
Honestly dashboards didn't move time-to-resolution for us. HubSpot did more.
Same setup here. In our case it came down to auto-theming being too broad.
Worth checking your NPS window. Ours was skewed until we narrowed it.