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Stopping CSAT from sliding after we moved to a quarterly cadence?

marcus_vance_bc73d

Posting this for renewals at risk. We care most about response rate and I'm not sure response routing is the lever. Talk me out of it?

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Comments

diego_webb_997d0

Same setup here. In our case it came down to CSAT surveys being too broad.

ned_voss_f114e

+1. The Segment step is where ours kept breaking.

felix_reyes_03570

+1. The Segment step is where ours kept breaking.

dana_calvi_73622

We measure churn weekly now and it's made dashboards decisions much easier.

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