Quick one. Since we rolled it out to the support team, our renewal rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
+1. The Zendesk step is where ours kept breaking.
Following. We're about to do the same thing for new onboarding cohorts.
Worth checking your the health score window. Ours was skewed until we narrowed it.
We measure CES weekly now and it's made segments decisions much easier.
