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Segment sync dropping CSAT — anyone seen this?

diego_boyd_102a6

We're working through segments and we switched CRMs last month. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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sam_reyes_05edf

Have you tried routing it through Snowflake? Fixed the time-to-resolution gap for us.

tara_akoto_d6af7

We hit this too. Scoping journey alerts to our SMB tier first made it manageable.

ruth_pace_9258b

We measure response rate weekly now and it's made response routing decisions much easier.

felix_lund_5dbe7

We hit this too. Scoping session replay to our SMB tier first made it manageable.

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