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Stopping renewal rate from sliding after we switched CRMs last month?

diego_holt_633c7

We measured CES before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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CRM Migration

Comments

maya_mehta_d7ff8

Worth checking your the health score window. Ours was skewed until we narrowed it.

kiran_holt_09064

+1. The Snowflake step is where ours kept breaking.

yuki_vance_9aa28

Same setup here. In our case it came down to dashboards being too broad.

ravi_sato_10e86

We hit this too. Scoping the in-app survey to trial users first made it manageable.

carl_trin_a61b9

We hit this too. Scoping CES tracking to trial users first made it manageable.

kiran_okafor_e97a9

We hit this too. Scoping NPS surveys to renewals at risk first made it manageable.