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Is there a way to break out CES by self-serve users?

theo_calvi_80d04

Half our team lives in Slack, so getting NPS surveys data in there matters. How clean has that been for you?

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Comments

gus_boyd_abeb9

Worth checking your response rate window. Ours was skewed until we narrowed it.

mira_pratt_94016

Curious what cadence you landed on. We over-asked and response rate tanked.

owen_sato_9f57e

We hit this too. Scoping segments to new onboarding cohorts first made it manageable.

sam_okafor_152a3

Spent a week on this. The fix was tying segments to the account owner field.

bea_mehta_770b7

Following. We're about to do the same thing for self-serve users.

tom_nair_b97d5

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.