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Is there a way to break out renewal rate by new onboarding cohorts?

hana_marsh_1ddc4

We're working through response routing and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Onboarding

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priya_okafor_520c6

Spent a week on this. The fix was tying response routing to the account owner field.

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