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Reusable auto-theming setup we share with new CSMs

tara_soto_d68af

Posting this for renewals at risk. We care most about response rate and I'm not sure response routing is the lever. Talk me out of it?

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bea_pratt_ff4bc

Have you tried routing it through Segment? Fixed the response rate gap for us.

marcus_frei_7e16e

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

cole_calvi_d12a0

Spent a week on this. The fix was tying CES tracking to the account owner field.

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