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Is there a way to break out CES by self-serve users?

kiran_soto_7fee6

Trying to get journey alerts right for our SMB tier. The defaults don't quite fit. What did you change?

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Comments

esme_quinn_b9d39

We hit this too. Scoping CES tracking to trial users first made it manageable.

tara_dunn_f4277

Honestly CSAT surveys didn't move churn for us. Snowflake did more.

gus_boyd_bf5c5

Curious what cadence you landed on. We over-asked and CSAT tanked.

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