Posting this for new onboarding cohorts. We care most about CSAT and I'm not sure response routing is the lever. Talk me out of it?
Following. We're about to do the same thing for new onboarding cohorts.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
+1. The Jira step is where ours kept breaking.
Worth checking your response rate window. Ours was skewed until we narrowed it.