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Reusable segments setup we share with new CSMs

tom_marsh_c8041

Half our team lives in HubSpot, so getting journey mapping data in there matters. How clean has that been for you?

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liam_marsh_12faa

We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.

bea_holt_215cb

Following. We're about to do the same thing for renewals at risk.

bea_akoto_808f0

We measure NPS weekly now and it's made response routing decisions much easier.

priya_webb_79f67

Curious what cadence you landed on. We over-asked and the health score tanked.

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