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What we shipped with the in-app survey this quarter

paul_pace_78143

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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ruth_pratt_15903

We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.

tara_akoto_d6af7

Curious what cadence you landed on. We over-asked and churn tanked.

dana_pratt_f3a37

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

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