Half our team lives in Salesforce, so getting the feedback widget data in there matters. How clean has that been for you?
Curious what cadence you landed on. We over-asked and the health score tanked.
+1. The Microsoft Teams step is where ours kept breaking.
Same setup here. In our case it came down to CES tracking being too broad.
Same setup here. In our case it came down to journey mapping being too broad.
Have you tried routing it through Intercom? Fixed the churn gap for us.
We measure time-to-resolution weekly now and it's made response routing decisions much easier.