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How do you handle NPS surveys when we rolled it out to the support team?

carl_pratt_a000c

We measured the health score before and after turning on session replay. The result surprised us. Anyone seen the same?

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Comments

ivy_holt_6de18

We measure response rate weekly now and it's made response routing decisions much easier.

nina_webb_4fc3d

We hit this too. Scoping NPS surveys to renewals at risk first made it manageable.

omar_marsh_a5a9e

Worth checking your churn window. Ours was skewed until we narrowed it.

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