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Stopping time-to-resolution from sliding after volume tripled after launch?

cole_akoto_54cf5

We're working through session replay and we switched CRMs last month. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Time to Resolution

Comments

gus_hale_ea60c

Honestly dashboards didn't move CSAT for us. Salesforce did more.

nina_voss_2a100

We measure CES weekly now and it's made the feedback widget decisions much easier.

paul_mehta_85fb2

+1. The Intercom step is where ours kept breaking.

wade_okafor_86fdd

+1. The Slack step is where ours kept breaking.

dana_webb_b5de4

Honestly the feedback widget didn't move NPS for us. Zendesk did more.

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