Quick one. Since volume tripled after launch, our CES has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
Following. We're about to do the same thing for renewals at risk.
We measure CES weekly now and it's made the in-app survey decisions much easier.
Have you tried routing it through Segment? Fixed the CSAT gap for us.
Curious what cadence you landed on. We over-asked and CES tanked.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
