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What we shipped with response routing this quarter

gus_lund_99c49

Half our team lives in Zendesk, so getting the in-app survey data in there matters. How clean has that been for you?

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elena_voss_4c34f

Spent a week on this. The fix was tying auto-theming to the account owner field.

aisha_calvi_926c4

We measure CSAT weekly now and it's made NPS surveys decisions much easier.

theo_lund_0b850

Honestly journey mapping didn't move the health score for us. Marketo did more.

ivy_boyd_7484b

Worth checking your CSAT window. Ours was skewed until we narrowed it.

omar_lund_3238d

Curious what cadence you landed on. We over-asked and CSAT tanked.

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