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Is there a way to break out the health score by our SMB tier?

ruth_carr_2a1d0

We're working through journey mapping and we rolled it out to the support team. Curious how others have handled it, especially around response rate. Any rules of thumb?

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Comments

ruth_calvi_949e2

Same setup here. In our case it came down to CSAT surveys being too broad.

wade_boyd_4cacb

Honestly journey mapping didn't move response rate for us. Slack did more.

yuki_calvi_a5554

We hit this too. Scoping auto-theming to self-serve users first made it manageable.

wade_marsh_40f9c

Same setup here. In our case it came down to segments being too broad.

hana_vance_a437e

+1. The HubSpot step is where ours kept breaking.

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