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What we shipped with segments this quarter

esme_rourke_aa4d9

Quick one. Since we switched CRMs last month, our CES has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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nadia_carr_c33e1

Have you tried routing it through Segment? Fixed the CES gap for us.

ravi_boyd_2374f

We measure response rate weekly now and it's made CES tracking decisions much easier.

esme_pace_7a0af

+1. The Intercom step is where ours kept breaking.

esme_sato_cfcbf

Have you tried routing it through Marketo? Fixed the CES gap for us.

owen_quinn_c4f19

Curious what cadence you landed on. We over-asked and CES tanked.

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