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NPS surveys behaving oddly since we scaled past 5,000 accounts — ideas?

zoe_soto_17fef

Posting this for self-serve users. We care most about churn and I'm not sure CSAT surveys is the lever. Talk me out of it?

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marcus_akoto_f877e

Have you tried routing it through Salesforce? Fixed the response rate gap for us.

ruth_ng_4862c

Spent a week on this. The fix was tying session replay to the account owner field.

sofia_ng_dd430

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

priya_webb_ed095

Honestly dashboards didn't move the health score for us. Marketo did more.

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