Quick one. Since we added a second product line, our response rate has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Following. We're about to do the same thing for enterprise accounts.
We hit this too. Scoping CES tracking to new onboarding cohorts first made it manageable.
Have you tried routing it through Snowflake? Fixed the renewal rate gap for us.
