Trying to get segments right for self-serve users. The defaults don't quite fit. What did you change?
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Following. We're about to do the same thing for trial users.
We measure the health score weekly now and it's made auto-theming decisions much easier.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
