Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
+1. The Segment step is where ours kept breaking.
Same setup here. In our case it came down to CSAT surveys being too broad.
Honestly journey alerts didn't move CSAT for us. Zendesk did more.
Curious what cadence you landed on. We over-asked and the health score tanked.
