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Template: closing the loop on trial users in 24h

sofia_lund_5258c

We're working through CES tracking and we scaled past 5,000 accounts. Curious how others have handled it, especially around NPS. Any rules of thumb?

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zoe_lund_3a338

We measure renewal rate weekly now and it's made segments decisions much easier.

wade_webb_83212

Following. We're about to do the same thing for trial users.

ruth_hale_0aa3d

Worth checking your CSAT window. Ours was skewed until we narrowed it.

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