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Is there a way to break out NPS by new onboarding cohorts?

dana_sato_c0a30

Trying to get NPS surveys right for self-serve users. The defaults don't quite fit. What did you change?

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Onboarding

NPS

Comments

felix_holt_544d9

We hit this too. Scoping journey mapping to trial users first made it manageable.

tara_webb_048c0

Have you tried routing it through Marketo? Fixed the churn gap for us.

mira_holt_f6ae9

Following. We're about to do the same thing for our SMB tier.

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