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Stopping churn from sliding after we moved to a quarterly cadence?

jack_nair_ce0a7

Trying to get response routing right for enterprise accounts. The defaults don't quite fit. What did you change?

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mira_soto_29587

Have you tried routing it through Zapier? Fixed the renewal rate gap for us.

elena_hale_ffd64

Have you tried routing it through Zapier? Fixed the NPS gap for us.

sofia_trin_7a917

Worth checking your CES window. Ours was skewed until we narrowed it.

marcus_webb_4faa8

Spent a week on this. The fix was tying response routing to the account owner field.

diego_soto_e5069

Following. We're about to do the same thing for self-serve users.

omar_webb_2de9e

Have you tried routing it through Zendesk? Fixed the churn gap for us.