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Is there a way to break out the health score by new onboarding cohorts?

paul_sato_bb2e2

Posting this for enterprise accounts. We care most about CSAT and I'm not sure segments is the lever. Talk me out of it?

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Health Score

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elena_vance_e1209

Have you tried routing it through Segment? Fixed the time-to-resolution gap for us.

nadia_mehta_fb4fb

+1. The Salesforce step is where ours kept breaking.

bea_akoto_808f0

We measure CSAT weekly now and it's made NPS surveys decisions much easier.

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