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Stopping the health score from sliding after we added a second product line?

theo_pace_39e16

Posting this for self-serve users. We care most about response rate and I'm not sure NPS surveys is the lever. Talk me out of it?

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tom_hale_7e304

Have you tried routing it through Intercom? Fixed the response rate gap for us.

dana_marsh_f1a8a

Spent a week on this. The fix was tying session replay to the account owner field.

ivy_pace_e48e6

+1. The Salesforce step is where ours kept breaking.

ruth_carr_1aa56

Spent a week on this. The fix was tying response routing to the account owner field.

priya_sato_e2026

Same setup here. In our case it came down to the feedback widget being too broad.

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