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What we shipped with segments this quarter

nadia_frei_6dcec

We measured response rate before and after turning on session replay. The result surprised us. Anyone seen the same?

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ivy_lund_50054

Worth checking your churn window. Ours was skewed until we narrowed it.

dana_voss_a6c61

We measure CSAT weekly now and it's made the in-app survey decisions much easier.

maya_boyd_ff997

Spent a week on this. The fix was tying auto-theming to the account owner field.

hana_reyes_7cf07

+1. The Snowflake step is where ours kept breaking.

paul_quinn_90d7c

We hit this too. Scoping segments to renewals at risk first made it manageable.

priya_sato_e2026

Worth checking your CSAT window. Ours was skewed until we narrowed it.

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