Quick one. Since we switched CRMs last month, our NPS has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
We measure CSAT weekly now and it's made the in-app survey decisions much easier.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
Same setup here. In our case it came down to the feedback widget being too broad.
Worth checking your churn window. Ours was skewed until we narrowed it.
