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Small win: journey mapping caught a churn risk early

lena_mehta_474d7

Posting this for enterprise accounts. We care most about CES and I'm not sure journey mapping is the lever. Talk me out of it?

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Comments

owen_frei_44bd0

Honestly auto-theming didn't move churn for us. Slack did more.

mira_marsh_0178b

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

kiran_marsh_00519

Curious what cadence you landed on. We over-asked and the health score tanked.

hana_holt_3910a

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

ravi_pratt_74078

Honestly NPS surveys didn't move time-to-resolution for us. Snowflake did more.

esme_frei_5cba9

Have you tried routing it through Marketo? Fixed the time-to-resolution gap for us.