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Microsoft Teams sync dropping renewal rate — anyone seen this?

carl_marsh_9e5e4

We're working through CES tracking and volume tripled after launch. Curious how others have handled it, especially around the health score. Any rules of thumb?

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mira_hale_4fc2d

Curious what cadence you landed on. We over-asked and CES tanked.

sam_rourke_d207b

We measure the health score weekly now and it's made auto-theming decisions much easier.

elena_frei_56b34

Same setup here. In our case it came down to NPS surveys being too broad.

nadia_frei_0c89b

Curious what cadence you landed on. We over-asked and CSAT tanked.

yuki_marsh_695ec

Following. We're about to do the same thing for trial users.

liam_hale_edc5e

Following. We're about to do the same thing for trial users.