We measured CES before and after turning on session replay. The result surprised us. Anyone seen the same?
We hit this too. Scoping auto-theming to trial users first made it manageable.
We hit this too. Scoping the in-app survey to self-serve users first made it manageable.
Honestly CES tracking didn't move CSAT for us. Salesforce did more.
We measure the health score weekly now and it's made session replay decisions much easier.