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Microsoft Teams sync dropping renewal rate — anyone seen this?

gus_akoto_ee58d

Quick one. Since volume tripled after launch, our CES has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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jack_calvi_f07b8

Curious what cadence you landed on. We over-asked and CES tanked.

cole_pratt_90262

Spent a week on this. The fix was tying session replay to the account owner field.

diego_frei_6aac9

Curious what cadence you landed on. We over-asked and response rate tanked.

nadia_hale_875c7

Honestly auto-theming didn't move renewal rate for us. Microsoft Teams did more.

tara_rourke_d9d85

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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