Half our team lives in HubSpot, so getting CSAT surveys data in there matters. How clean has that been for you?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.
Have you tried routing it through Marketo? Fixed the CES gap for us.
+1. The Jira step is where ours kept breaking.